Welcome to the Linux New Media FAQ!
This is the place where you find answers to all your questions you may have regarding your Linux New Media magazine subscription or product.
Single Issue Orders:
Subscription Orders (Trial & Full Subscription)
Q: I've ordered a subscription today. When can I expect my first issue to be delivered?
A: It could take between 2 to 4 weeks before you receive your first issue, depending on the region you're living in and the subscription variant you've chosen.
Q: I haven't received the current issue. What's going on?
A: There are a couple of factors beyond our reach, so we need to check on the facts first. Please notify us at firstname.lastname@example.org and include your shipping address details (and, if possible, your subscription ID). The subscription ID is printed on the mailing envelope above your address.
Q: How can I choose the start issue of my subscription?
A: There's a "Subscription Start Issue" field included in our order forms. Just choose the issue you'd like your subscription to start with from the drop-down list.
Q: How do I renew my subscription?
A: With our streamlined auto-renewal system, you don't need to do anything to initiate the renewal. Your subscription will automatically renew each year at the subscription rate in effect at the time of renewal until you cancel your subscription. You will receive a confirmation notice roughly 60 days before your subscription expires. Unless you inform us otherwise, we will charge the credit card used with your initial order at the beginning of each new subscription year. Be sure to notify us if you credit card information has changed!
You may cancel your subscription with immediate effect at any time and receive a full refund on all unmailed copies.
Q: Where do I find my customer ID?
A: Your customer ID can be found on your magazine label above your name. It can also be found in your renewal letter.
Q: Where do I find my subscription ID?
A: Your subscription ID can be found in your renewal letter.
Q: The credit card I used with my initial order isn't valid anymore. What can I do?
A: Please update your details by using the Update Payment Info form on the magazine website.
Q: How can I cancel my subscription?
A: Please email us at email@example.com and be sure to include your mailing address and, if possible, your subscription ID. The subscription ID is printed on the mailing envelope above your address.
Q: Which countries do you ship to by subscription?
A: We ship to anyplace, worldwide. Some of our subscribers live in places such as Vietnam and Papua New Guinea. Based on our experience, there's no need to worry about reliability in delivery to such countries, particularly if you take the Airmail option.
Q: Why do subscription and single copy prices differ so widely depending on the region ?
A: All Linux New Media magazines are shipped from our printer in Germany. Higher prices for certain regions are the result of higher shipping costs for these regions. Typically, regions that are farther away from central Europe or North America have higher shipping costs.
Q: For which countries does the "Delivery to Europe (except UK)" option apply?
A: Here's a list of all countries where we ship subscriptions at the "Delivery to Europe (except UK)" option:
Q: I've recently moved. How can I change my subscription mailing address?
A: Please change your mailing address by using the Change Address form on the magazine website.
Q: I would like to cancel my subscription but I still have magazine issues remaining. How do I get refunded for those copies that haven't mailed yet?
A: We calculate the remaining value of all your unmailed copies based on the yearly subscription price. Then we credit that amount to the credit card used with your order/renewal.
Example: You have ordered a subscription at US$ 109.90 for 12 issues plus DVDs. After receiving your sixth issue you decide to cancel. You'll be credited US$ 54.95.
A: Please check availability and use our back issue order form on the magazine website.
Q: Can I order DVDs separately?
A: No, we don't sell the DVDs separately, sorry. You can only order them together with the magazine as back issues.
Q: Do you offer a CD version of the DVD?
A: No, sorry. As all major distributions nowadays require more than a single CD, it's more economical to produce DVDs instead.
Q: Where can I find Linux New Media magazines on the newsstand? Where should I try first?
A: You can find our magazines in the following places:
Q: I can't manage to get the DVD included in my magazine up and running. What should I do?
A: There are a several possible reasons for a Linux installation problem, including:
If you have a question that isn't covered here, please contact Customer Service at firstname.lastname@example.org.
Please note: All Linux New Media magazine DVDs are distributed "as is". Linux New Media provides technical support for defective discs only. Unfortunately, we can't provide any installation support or troubleshooting help because we are neither the original vendor nor the developers of the software.